Rules, Terms and Conditions
Last updated: 7 September 2012
These Rules, Terms and Conditions apply to, and are binding upon you if you participate
at the Casino and/or Poker Room. These Rules, Terms and Conditions replace any pre-existing
Rules, Terms and Conditions that appeared on this Casino/Poker Room Website. In
these Rules, Terms and Conditions:
1. Your Participation at the Casino and/or Poker Room
- "Account" means a unique Account that has been issued to you by the Casino and/or
- "Agreement" means these Rules, Terms and Conditions;
- the "Casino" means the casino situated at the Casino Website and owned and/or operated
- “Casino Group”; ” means collectively all the online casinos proprietary to us;
- "Casino Website" Jackpot City or any derivative thereof;
- "Charge-back" means when you, or a credit card issuing bank, or any other third
party payment solutions provider effects a reversal of charges in relation to your
credit card or third party deposit transaction;
- "Closed Account Player" means a player who has a Closed Player Account;
- "Closed Player Account" means an Account that has been closed, deregistered or excluded
by either us or you;
- "Dormant Account" means a Player’s Account which has not recorded any login and/or
logout for a period exceeding 12 (twelve) consecutive months without the requirement
of any financial transaction
- ""Dormant Player" means a player who has a Dormant Account;
- "Guest Player" means a Player who utilizes free-play casino credits with no monetary
value to place wagers at the Casino;
- "Participate" means, without limitation, any of the conduct described in 4.1.1 to
4.1.7 below and visiting the Casino and/or Poker Room Website and/or playing any
games offered by the Casino and/or Poker Room at the Casino and/or Poker Room and/or
utilizing the Casino or Poker Room and/or Casino Website and/or the Software in
any manner whatsoever;
- “Payment Service Provider” means a 3rd party with whom we have an arrangement to
process money transfers.
- "Player/s" mean(s) a Real Player and/or a Guest Player and/or a Dormant Player and/or
a Closed Account Player;
- Poker Room Website” means
http://www.coolhandpoker.com or any derivative thereof;
- "Real Player" means any player who has registered an Account at the Casino and/or
- the "Service" means the availability to, and provision of Software that enables
you to play at the Casino and/or Poker Room using the Internet or your mobile phone;
- "Software" means any software owned by or licensed to us that must be downloaded
in order for you to participate at the Casino and/or Poker Room and/or any Flash
Games versions of the software that do not need to be downloaded;
- “we/us/our" means, the owners and operators of the Casino and Poker Room Website
and/or its group companies;
- "Your Jurisdiction" means the jurisdiction in which you are domiciled, reside or
1.1.1 Participation at the Casino and/or Poker Room is at your sole option, discretion
1.1.2 You are solely responsible for ascertaining whether it is legal in Your Jurisdiction
to participate at the Casino and/or Poker Room.
1.1.3 You may only participate at the Casino and/or Poker Room if it is legal for
you to do so within Your Jurisdiction.
1.1.4 In addition to the provisions of 1.1.3 above, you may only participate at
the Casino and/or Poker Room if you have attained the legal age of majority within
Your Jurisdiction. 1.1.5 We do not warrant the legality of your participation at
the Casino and/or Poker Room in terms of the laws of Your Jurisdiction.
1.1.6 We have the right to request you to furnish us with proof of your identity
and age as a condition precedent to us allowing you to participate at the Casino
and/or Poker Room.
1.1.7 You hereby authorize us and our designated agents in rem suam, as and when
we require, to confirm your identity and your right to use the monies that you wager
at the Casino and/or Poker Room.
1.1.8 You may not open and maintain more than one account at any point in time.
1.1.9 Funds and/or Casino and/or Poker Room credits may only be transferred between
Casino or Poker Room accounts belonging to the same player i.e. transfers to third
parties are not permitted.
1.1.10 The Casino and/or Poker Room at its discretion reserves the right to pay any winnings
in either British Pounds or Euros, irrespective of which currency the player’s account has
been registered in or the bet was placed.
1.2 Your Warranties
1.2.1 You warrant and represent, and we enter into this Agreement on the basis of
such representations and warranties, all of which are material at the time of your
entering into this Agreement and throughout the currency hereof, that you:
184.108.40.206 are legally able to participate in the Casino and/or Poker Room within Your
220.127.116.11 are an "adult", having attained the age of majority within your Jurisdiction;
18.104.22.168 shall not allow any third party (in particular, but without limitation,
any minor/s) to, directly or indirectly, use your Account/s that you hold at the
Casino and/or Poker Room, utilize the Software or accept a prize from the Casino
and/or Poker Room;
22.214.171.124 have furnished us with personal details that are valid, accurate and complete
in each and every respect and that you shall advise us immediately via email should
such details change;
126.96.36.199 are the true and lawful owner of the monies that you wager at the Casino
and/or Poker Room and/or that you are duly and properly authorized to utilize such
monies for the aforementioned purposes;
188.8.131.52 shall not deposit nor wager any monies at the Casino and/or Poker Room that
are derived in any manner whatsoever from illegal activities contemplated in 1.6
184.108.40.206 shall pay all monies owed to the Casino and/or Poker Room and in respect
of payment shall not charge-back, and/or deny or reverse or countermand any such
220.127.116.11 have read and understood these Rules, Terms and Conditions.
1.2.2 If you breach the warranty contained in clause 18.104.22.168 above, all transactions
placed by you shall be null and void and you shall forfeit any winnings accrued
to you as a result of such transactions and/or participation.
1.3 Refusal to Register, Deregistration, Exclusion & Suspension
1.3.1 We may refuse to register you as a player or elect to deregister and exclude
you or suspend you as a player from the Casino and/or Poker Room at any time and
for any reason whatsoever.
1.3.2 You acknowledge hereby that the Casino and/or Poker Room is not obliged to
give you prior notice of its decision to refuse, deregister or exclude or suspend
you, nor to furnish you with any reasons for such decision.
1.4 Consequences of Deregistration, Exclusion or Suspension
1.4.1 If we deregister or exclude or suspend you from the Casino and/or Poker Room
we shall have the right to:
22.214.171.124 withhold payment to you of any contested funds whether such contested funds
are deposits, refunds, bonuses, free monies, Casino and/or Poker Room credits, payouts
or the like; and/or
126.96.36.199 exclude you from all or any other Casinos and/or Poker rooms in the group
of Casinos of which the Casino/Poker Room is a member; and/or
188.8.131.52 solely determine what criteria you shall have to meet in order to establish
a New Account at the Casino and/or Poker Room; and/or
184.108.40.206 in the case of fraudulent, illegal or similar misconduct by you or failure
by you to pay any sums due to us:
220.127.116.11.1 furnish any relevant information about you to an intra-group database
recording such mischief and, if necessary, hand over your account details to a collections
agency for the recovery of any sums that you owe us. You hereby irrevocably authorize
us to do so in our absolute discretion, and/or
18.104.22.168.2 have forfeited to us any contested funds that may be derived by you from
fraudulent, illegal or similar misconduct.
1.5 Dormant Accounts & Dormant Bonus Balances
1.5.1 It is recorded that the provisions of this Clause 1.5 only apply if all of
a Real Player's Accounts at the Casino Group constitute Dormant Accounts.
1.5.2 Any credit balance standing to a Dormant Player's credit in a Dormant Account
may, in the Casino's sole and unfettered discretion, be handled by the Casino and/or
Poker Room as follows:
22.214.171.124 an administration fee equivalent to 5 Euros of such credit balance shall
be levied monthly thereon and deducted there from until the earlier of:
126.96.36.199.1 the credit balance being reduced to zero; or
188.8.131.52.2 the Dormant Account becoming active; or
184.108.40.206.3 13 month after the Player’s Account becomes a Dormant Account (under regulation
1.5.3 Notwithstanding meeting any play through requirement, in our sole and absolute
discretion, you may lose any bonuses and winnings derived from such bonuses if such
moneys remain unused by you at the Casino for a period of six months from the date
on which such bonus(es) were awarded. For the purpose hereof all Loyalty points
awarded shall be construed to be Bonuses
1.6 Money Laundering
1.6.1 It is recorded that some jurisdictions have strict laws on money laundering
that may impose an obligation upon us to report you to the federal or local authorities
within such jurisdictions if we know, suspect or have reason to suspect that any
of your transactions, amongst other things, involve funds derived from illegal activities
or are intended to conceal funds derived from illegal activities or involve the
use of the Casino and/or Poker Room to facilitate criminal activity.
1.6.2 If we have knowledge or suspicion envisaged in 1.6.1 above we may:
220.127.116.11 immediately suspend, deregister or terminate your Account at the Casino
and/or Poker Room; and/or
18.104.22.168 at our sole discretion, not refund to you any funds held in such Account;
22.214.171.124 exclude you from all or any other Casinos and/or Poker Rooms in the group
of Casinos of which the Casino and/or Poker Room is a member; and/or
126.96.36.199 furnish any relevant information about you to an intra-group database recording
such mischief. You hereby irrevocably authorize us to do so in our absolute discretion.
1.6.3 We reserve the right to report you to the aforementioned federal or local
authorities should we, in our absolute discretion; determine that we are obliged,
by law, to do so.
1.6.4 In order to assist in the prevention of money laundering:
188.8.131.52 no cash shall be accepted to fund any Account at the Casino and/or Poker
184.108.40.206 no substantial and/or exceptional withdrawals individually and cumulatively
shall be made unless notarized facsimile copies of the following are received:
220.127.116.11.1 most recent bank statement for the bank account from which your wagers
have been paid;
18.104.22.168.2 a copy of a government issued photo identity document, i.e. driver's license;
current and valid passport, identity card, etc
a copy of a utility bill no older than 3 months clearly reflecting your registered
address and name, i.e. most recent bank statement gas or electricity bill, etc
1.7.1 If, whilst playing at the Casino and/or Poker Room, you win a sum of money
or any other prize regarded by the Casino and/or Poker Room as worthy of publicity,
you agree to make yourself available for any event of such a nature arranged by
the Casino. The Casino will do its utmost to protect your privacy at all times.
1.7.2 Without derogating from the generality of clause 1.7.1 above, you hereby grant
us the right to use your first name in any publicity about your win mentioned above
and to use a picture of a model in your stead.
on this Casino Website.
2. The Service
2.1 The Service and the Software are provided "as is". We make no warranty or representation,
whether express or implied, in relation to the satisfactory quality, fitness for
purpose, completeness or accuracy of the Service or the Software.
2.2 We shall not be liable for computer malfunctions, failure of telecommunications
service or Internet connections nor attempts by you to participate in games by methods,
means or ways not intended by us. You are solely responsible for any telecommunications
devices and services utilised by you to participate at the Casino.
2.3 We cannot guarantee that the Service will never be faulty but we will correct
reported faults as soon as we reasonably can. If a fault occurs you should report
the fault by email or in writing to Customer Support.
2.4 Although we shall take all reasonable measures to ensure that the Software and
files are free from computer viruses we cannot and do not guarantee that the Software
and files are free of such problems. It is your responsibility to protect your systems
and have in place the ability to reinstall any data or programs lost due to a virus.
2.5 We may temporarily suspend the whole or any part of the Service for any reason
at our sole discretion. We may, but shall not be obliged to, give you as much notice
as is reasonably practicable of such suspension. We will restore the Service, as
soon as is reasonably practicable, after temporary suspension.
2.6 In the event of a Casino and/or Poker Room system malfunction all bets are void.
2.7 In accordance with clause 4.2 below, we will not be liable to you for any loss
that you may incur as a result of such suspension or delay.
3. Shared Environments
We may impose any limits or conditions that we, in our sole discretion, deem fit
on any persons who open or attempt to open Accounts at the Casino and/or Poker Room
where such Accounts originate from environments where computers are, or the environment
4. Indemnity & Limitation of Liability
4.1. You indemnify and hold harmless the Casino and/or Poker Room, its directors,
officers, employees, shareholders, agents and affiliates, the ultimate parent and
parent companies of the Casino and/or Poker Room and any of its subsidiaries against
any and all costs, expenses, liabilities and damages (whether direct, indirect,
special, consequential, exemplary or punitive or other) arising from any participation
by you at the Casino and/or Poker Room. The nature of your participation shall include,
but not be limited to, inter alia:
4.1.1. visiting, use or re-use of this Casino and/or Poker Room Website;
4.1.2. use or re-use of any materials at, or obtained from, this Casino and/or Poker
Room Website or any other source whatsoever;
4.1.3. entry, use or re-use of the Casino and/or Poker Room Website server;
4.1.4. facilitating or making a deposit into your Account at the Casino and/or Poker
4.1.5. wagering or gaming at the Casino and/or Poker Room;
4.1.6. acceptance and use of any win or prize at or from the Casino and/or Poker
4.1.7. use or re-use of the Casino and/or Poker Room software, whether downloaded
from the Casino and/or Poker Room Website or by any other means or through any other
4.2. In no circumstances whatsoever shall the Casino and/or Poker Room, its directors,
officers, employees, shareholders, agents and affiliates, the ultimate parent and
parent companies of the Casino and/or Poker Room and any of its subsidiaries be
liable to you in contract, tort, negligence or otherwise, for any loss or damage
howsoever arising from any cause whatsoever, whether direct or indirect, or for
any amounts whatsoever (even where we have been notified by you of the possibility
of such loss or damage).
4.3. Upon confirmation of money transfer from us to the Payment Service Provider,
we shall not be liable for any damages, loss or cost suffered or incurred by a Player
(including any damages, loss or costs suffered or incurred as a result of a failure
to pay or delay in payment).
4.4 . The Casino and/or Poker room, its directors, officers, employees and shareholders
shall not be liable for any actions, or advertisements published by third party
advertisers and marketers.
5. Promotions, Competitions and the Cash-Back Program
5.1. It is recorded that the Casino and/or Poker Room shall, from time to time,
offer certain promotions, competitions and a cash- back program and that these competitions,
promotions and cash- back program may have separate terms, conditions and rules
that are competition, promotion or cash- back program -specific.
5.2. These Rules, Terms and Conditions apply to any competition, promotion and cash-
5.3. In the event of a conflict between these Rules, Terms and Conditions and the
promotion, competition and/ or cash- back program -specific Rules, Terms and Conditions,
the promotion, competition and/ or cash- back program -specific Rules, Terms and
Conditions (as applicable) shall prevail but only to the extent that the Rules,
Terms and Conditions conflict with one another.
5.4 The Casino and/or Poker Room casino reserves the right to exclude players from taking
part in any promotion in its sole discretion. Promotions are for limited time only and
the Casino reserves the right to terminate any Promotion at any time without prior notice.
5.5. The Cash-Back Program offered at the discretion of the Casino and no correspondence
shall be entered into by the Casino with regard to any aspect of the Cash-Back Program
(including, without limitation, the crediting or debiting of Cash- Back Points to a
Player’s Account, the ratio of Cash- Back Points to Casino Credits awarded and a Player’s
eligibility or lack thereof in participating in the Cash- Back Program). The Cash-Back
Program can be withdrawn from a Players Casino Account without notice.
5.6. The Casino is a member of the Casino group. You may not claim a Bonus at the
Casino if (1) prior to opening an Account at the Casino, you have opened an Account at
any other online casino within the Casino Group and claimed such a Bonus from such other
online casino and (2) having claimed such Bonus from the other online casino within the
Casino Group, wagered such previously claimed Bonus and initial deposit less than 100
times at the online casino granting you such Bonus. Under no circumstances shall you be
eligible for more than one sign- up bonus at the Casino and/or Poker Room even if you are
able to open multiple Accounts thereat (in, for example, different currencies or languages).
If your Account at the Casino and/or Poker Room has been credited with a sign- up bonus
for which you (in our sole and unfettered discretion) are ineligible, the Casino and/or
Poker Room shall retrospectively void such sign- up bonus and any winnings received by
you after the sign- up bonus has been credited to your relevant Accounts.
5.7.1 Bonus amounts are subject to a minimum wagering requirement of up to 50 times
(“Play- Through Requirement”) before it can be transferred from your Bonus Balance to
your Cash Balance. The Play- Through Requirement imposed will vary at our sole discretion
per game, promotion and/or region to region. For example, if you deposit 100 and receive
a 100 credit bonus, the Play Through Requirement will be 50 x 100 = 5000. Any winnings
attributed to the Cash portion of your balance can be withdrawn at any time, subject to
meeting all of these terms and conditions. In order to meet the wagering requirements,
please see the contributing percentages below.
5.7.2 Any winnings from no purchase required offers as well as free spins will be
subject to a 50x wagering requirement in order for the bonus money there from to be
transferred into the cash balance. Specific game play-through is standard as per
Promotion - specific Terms and Conditions. In the event that a Player has a positive cash
balance after the 50x wagering requirement is complete and such Player attempts to make a
withdrawal, the withdrawal will be capped at 100 Casino Credits (in the Player’s currency
of play) and the remaining cash balance will be forfeited.
5.7.3 If you do not want any Sign-Up Bonus which has been deposited into your account by
the Casino then you are entitled to request that the Sign-Up Bonus be reversed out of your
Casino account, subject to no Play Through having taken place on either the initial deposit
or associated Sign-Up Bonus. You can do this by contacting Customer support by email,
telephone call or live chat. If any Play Through has taken place, then that Sign-Up Bonus
may not be removed from your account (either by means of withdrawal or a request to the
support staff) until the Play Through Requirement associated with that Sign-Up Bonus has
5.8 Before any withdrawals are processed, your play will be reviewed for any irregular
playing patterns e.g. playing of equal, zero margin bets or hedge betting, which all
shall be considered irregular gaming for Bonus Play Through Requirement purposes. Other
examples of irregular game play include but are not limited to, placing single bets equal
to or in excess of 30% or more of the value of the bonus credited to your account until
such time as the wagering requirements for that bonus have been met and any other pre-and
post Bonus activity. The Casino reserves the right to decide in its sole discretion
which activities constitute "irregular play" for Bonus Play through Requirement purposes
from time-to-time and to withhold any withdrawals where irregular play has occurred to
meet Bonus Play through Requirements.
6. Rules of Play
6.1. In addition to these Rules, Terms and Conditions certain Rules of Play and
FAQ’s shall apply to you and be binding upon you in respect of your participation
at the Casino and/or Poker Room.
6.2. You hereby agree to be bound by the aforementioned Rules of Play and FAQ’s
as if they were specifically incorporated into these Rules, Terms and Conditions.
7. Intellectual Property
7.1. We hereby grant you a revocable, non-exclusive, non-transferable right to use
the Casino and/or Poker Room Website and the Software and all content derived from
the Casino and/or Poker Room Website and the Software, including copyright and all
intellectual property rights therein, in connection with the Service in accordance
with these Rules, Terms and Conditions.
7.2. You acknowledge and agree that all copyright, trademarks and all other intellectual
property rights in all material or content supplied as part of the Casino and/or
Poker Room Website and the Software shall remain at all times vested in us or our
licensors. You are permitted to use this material only as expressly authorized by
us or our licensors.
7.3. You acknowledge and agree that the material and content contained within the
Casino and/or Poker Room Website is made available for your personal non-commercial
use only and that you may download such material and content onto only one computer
hard drive for such purpose. Any other use of such material and content is strictly
prohibited. You agree not to (and agree not to assist or facilitate any third party
to) copy, reproduce, transmit, publish, display, distribute, commercially exploit,
tamper with, or create derivative works of such material and content.
8.1.1. The Casino and/or Poker Room may, without notice
to you, amend, alter, delete, interlineate or add to ("Changes") these Rules, Terms
and Conditions, the promotion or competition-specific Rules, Terms and Conditions
or Rules of Play at any time whatsoever.
8.1.2. These Changes shall become effective, and you shall be bound by these Changes,
immediately upon their posting on the Casino and/or Poker Room Website.
8.1.3.You agree to regularly review these Rules, Terms and Conditions, promotion or competition-specific Rules, Terms and Conditions and the Rules of Play regularly in order to assess whether
any changes have been made.
The Casino and/or Poker Room’s employees, subsidiaries and affiliates connected
to any referral programs linked to the Casino and/or Poker Room, advertising or
other agencies, licensees, licensors, distributors and their other associated or
affiliated companies or, in the case of individuals, the immediate family of such
individuals, are not eligible to participate at the Casino and/or Poker Room as
a Real Player.
If any part of these Rules, Terms and Conditions
is deemed unlawful, void or for any reason unenforceable, then that part shall be
deemed to be severable from the rest of these Rules, Terms and Conditions and shall
not affect the validity and enforceability of the remaining provisions of these
Rules, Terms and Conditions. In such cases, the part deemed invalid or unenforceable
shall be amended in a manner consistent with applicable law to reflect, as closely
as possible, our original intent.
No indulgence granted by the Casino and/or Poker Room to you should be construed
as a waiver of any of our or the Casino and/or Poker Room’s rights in terms of these
Rules, Terms and Conditions.
8.5. Third Parties
Unless otherwise expressly stated, nothing in these Rules, Terms and Conditions
shall create or confer any rights on any persons not party to these Rules, Terms
We reserve the right to transfer, assign, sub-license or pledge, in whole or in
part, any of the rights and obligations granted to or imposed upon us by these Rules,
Terms and Conditions. You may not transfer, assign, sub-license or pledge any of
the rights and obligations granted to or imposed upon you by these Rules, Terms
8.7. Whole Agreement
Unless the context otherwise indicates, these Rules, Terms and Conditions set out
the entire agreement between us and supersede all prior oral or written agreements,
arrangements or understandings between us. You acknowledge that you are not relying
on any representation, agreement, term or condition that is not set out in this
In this Agreement the headings are used for convenience only and shall not affect
its interpretation. References to persons shall include incorporated and unincorporated
persons; references to the singular include the plural and vice versa; and references
to the masculine include the feminine.
8.9. Government of Malta
This Casino and/or Poker Room is regulated by the provisions of the Gaming Legislation,
Ordinances and Regulations of and issued by the Government of Malta. You acknowledge
and agree that we may be bound (and shall be entitled) to disclose certain information
about you and your account to the Maltese Lotteries and Gaming Authorities in terms
of such laws and regulations.
8.10. Applicable Law & Jurisdiction
The validity, construction and performance of this Agreement shall be governed by
Maltese law and shall be subject to the non-exclusive jurisdiction of the Maltese
superior courts to which the parties hereby submit, except that a Party may seek
an interim injunction in any court of competent jurisdiction.
8.11. Limitation of Actions
You hereby agree that any legal proceedings to enforce any claim that you may have
(if any) against the Casino and/or Poker Room shall be initiated by you within a
period of 6 (six) months of the cause of action arising (the "Prescription Period");
failing which you hereby forever waive and abandon any right that you may have to
enforce such claim after the Prescription Period and confirm that on the expiry
of the Prescription Period the said claim shall be void, waived and abandoned in
These Rules, Terms and Conditions may be translated into many different languages.
If there is any discrepancy between the English language version of these Rules,
Terms and Conditions and any other language- version of these Rules, Terms and Conditions
in the meaning and interpretation of any of the provisions of these Rules, Terms
and Conditions, the meaning and interpretation of the provisions under the English
language version shall prevail.
8.13.1 Entrance into the tournament is limited to one per person per Casino account.
If Player’s open multiple accounts they will not be eligible for an entry per account.
Entry is only available once per Player and/or per environment where computers are
shared and/or per e-mail address. Only one Alias is permitted per Player per tournament.
8.13.2 Upon withdrawal, any winnings from the Tournament Free Rolls prior to a cash
deposit will be capped at 100 Casino Credits (in the Player’s currency of play)
and the remaining cash balance will be forfeited
8.14 Complaints and disputes
Any customer who has any concerns or questions regarding the Casino or regarding the settlement of any market should contact Customer services via live chat or the relevant country-specific Helpdesk telephone number. We will endeavor to respond to queries of this nature within a few days (but intend to respond in detail to all such queries within 14 days of receipt). If you are an existing Casino account holder please include your username/account number/alias, Name, Surname and contact information in all correspondence.
9. Mobile Casino
When Playing on the Mobile Casino the following additional terms shall apply:
9.1. Network Operator and Other Charges
Your are solely responsible for any connection, use or other charges levied by your
network operator when you register to play the Games, download the Software, place
Bets or communicate with us. These charges shall form no part of any Bets placed.
You (the Player) are solely responsible for any telecommunications devices, networks,
GPRS, Internet access services and other consents and permissions required in connection
with your use of the Casino.
9.3. Special Provisions for the O2 Mobile Subscribers
If you are an O2 subscriber please note that the following additional terms apply
to you: You hereby acknowledge that:
9.3.1. You shall not access or use The Service if you are roaming in a jurisdiction
which does not permit gambling or betting services, and
9.3.2. We do not act as agent or representative of Cellectivity; Cellectivity is
not a party to any contract with you for use of the Service.
Back to Top